Product Returns
At H.S. Overseas Pvt. Ltd., we strive to ensure customer satisfaction by offering a hassle-free return process for eligible products. If you're not completely satisfied with your purchase, you can request a return under the conditions outlined below.
Eligibility for Returns
You can return a product if:
✔ It is defective, damaged, or faulty upon delivery.
✔ You received the wrong item that does not match your order.
✔ The product is unused, in its original packaging, and includes all accessories.
✔ The return request is made within [X] days of delivery.
How to Initiate a Return
- Submit a Request – Contact our customer support team at [Your Contact Email] or [Your Contact Number] within the return period.
- Provide Details – Share order details, photos/videos of the product, and the reason for the return.
- Return the Item – If approved, ship the item to our designated return address. Ensure the product is securely packed.
- Processing the Return – Once we receive and inspect the item, we will process your refund, replacement, or store credit as per your preference.